Shipping & Delivery Policy
Thanks for shopping with umckit.com. We aim to provide a seamless and transparent shopping experience. Below is our shipping policy, which is designed to comply with Google Shopping Ads requirements and ensure you receive your orders in a timely and secure manner.
Order Processing Time
- It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
- Generally, orders are shipped within 1-3 working days of order confirmation/payment. Orders made on the weekends might experience delay.
- Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
Order Cut-Off Time
Orders placed before 2:00 PM (local time, EST) will be processed on the same business day.
Orders placed after 2:00 PM (local time, EST) or on weekends and holidays will be processed on the next business day.
Shipping Cost & Transit Time
United States Shipping
- Order Handling Time: 1-3 Business Days
- Standard Shipping: 7-15 Business Days
- Express Shipping Time：5-7 business days
- Shipping Cost: Free Shipping For Orders Over $59.99
| Shipping Methods | Handling Time | Shipping Time | Shipping Costs(Order amount Above $59.99） | Shipping Costs(Order amount Below $59.98) |
| Standard Shipping | 1-3 Business Days | 7-15 business days | Free | $3.99 |
| Express Shipping | 1-3 Business Days | 5-7 business days | $5.99 | $5.99 |
Total Delivery Time = Processing Time + Shipping Time(depending on your location)
Supported countries and regions for shipping
At present, our shipping services are exclusively available for delivery within the United States.
Tracking
- You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
- Tracking information may take 48 to 72 hours to update.
- You can track your order using our order tracking page.
- If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.
Delivery Time Exceeded
International shipping might experience delay due to Force Majeure. If your order is delayed, please contact us via email service@umckit.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.
Lost or Damaged Packages
If your package is lost or damaged in transit, please contact us immediately at service@umckit.com. We will work with the carrier to investigate the issue and resolve it as quickly as possible.
Order Cancellations
You can cancel for free within 24 hours after you place the order by replying to your order confirmation email. You can still cancel it as long as the products have not been shipped out. Once the product is shipped out, the order can’t be canceled.
About Tax
For international orders, customs fees, import duties, and local taxes may apply depending on the destination country. These charges are the customer's responsibility. Please check with your local customs office for more information on possible charges.
Shipping Policy Updates
We may update our shipping policy from time to time to comply with Google Shopping Ads requirements or to improve our services. The latest version will always be available on this page.
Customer Service:
E-mail: service@umckit.com
Phone Number: +86 18716336742
Address: Room 202, Building 28, Wanzhongcheng Village, Xinniu Road, Minzhi Street, Longhua District, Shenzhen City, Guangdong Province, 518109, China
Business Hour:
Monday -Friday form 9 a.m. to 6 p.m (Eastern)